Frequently Asked Questions
Everything you need to know about your Colugo shopping experience.
What is the standard shipping timeframe for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on your location.
What is your return and exchange policy?
Colugo offers a 30-day return policy for all unworn items with original tags attached. We provide free prepaid return labels for domestic exchanges and store credit.
How do I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your favorite similar garment at home and comparing it to our size chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Colugo is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with Fair Trade Certified factories.
How can I track the status of my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our tracking portal where you can monitor your package in real-time.